At Radiatorvillage.co.uk, we understand that sometimes you may need to return a product or request a refund. We value customer satisfaction and strive to make the refund process as efficient and transparent as possible. In order to ensure a smooth refund experience, we have established certain guidelines and timeframes.

When you decide to return an item, we kindly ask that you send it back to our warehouse. Once the item has arrived and checked at our facility and we have confirmed its condition, we will initiate the refund process. Please note that we require the item to be in its original packaging and in the same condition as when it was received.

After we have received and inspected the returned item, we will promptly process your refund. We understand the importance of timely reimbursement, and therefore, we aim to have the funds returned to your bank account within 3 working days. However, please note that depending on your bank and the payment method used, it may take a bit longer for the refund to appear in your account.

We recommend that you keep track of your return shipment and, if available, obtain a tracking number or proof of delivery. This will help ensure a smoother refund process and enable you to have a record of the return in case any issues arise.

If you have any questions or concerns about the refund process, our customer support team is available to assist you. Please reach out to us, and we will be more than happy to address any queries you may have.

We appreciate your understanding and cooperation regarding our refund policy. Our aim is to provide a positive shopping experience, and we will continue to improve our services to better serve our valued customers.